Intelligent Customer Support

This workflow is a smart customer service solution that begins with a user input question. It utilizes a knowledge retrieval node to access relevant information from a specified dataset, ensuring that the response is informed by existing knowledge. The retrieved data is then processed by an LLM (Large Language Model) node, which generates a response in a calm tone, even when dealing with irate customers. The system ensures that answers are strictly based on the context provided; if no relevant context exists, it advises contacting sales personnel. The flow concludes with an end node that finalizes the process.