IT Support Chatbot with Escalation

This chatflow is designed to assist users with IT-related queries by leveraging a knowledge retrieval system and an AI-powered chatbot. The flow begins with the 'Start' node, followed by '知识检索' (Knowledge Retrieval), which searches for relevant information from a specified dataset. The retrieved data is then processed through a '模板转换' (Template Transform) node to format the content appropriately. An LLM node, configured as an IT support assistant, uses this formatted data to generate responses. If the response includes the phrase '请拨打7777联系人工客服咨询。', indicating that the query couldn't be resolved, an 'if-else' condition triggers a notification sent to a Wecom group via webhook using the '发送群消息' (Send Group Message) tool node. This ensures that unresolved issues are promptly escalated for human intervention.